Frequently Asked Questions

 

Hardwood cases

What is kiln drying timber?
What are the benefits for you, the customer?
How to Identify Solid Hardwood Furniture?


Setting Up & Operating

Selecting a location
Setting up the clock
Setting the time
Starting the clock
Setting the strike/chime mechanism
Winding the clock
Adjusting the pendulum
Automatic night shut-off
Care and maintenance
Relocating the clock

Troubleshooting

Clock is running too slow or too fast
Clock doesn't chime or strike
Clock does not strike the correct hour
Clock does not chime at the proper time
Clock 'sounds' wrong?
Clock stops or will not run
Repair and service





Hardwood cases


1. What is kiln drying timber?

Kiln dried timber is timber that has gone through an automated process of removing moisture, through the use of heat and airflow in a controlled environment. To achieve low moisture content needed in timber used for cabinet making.

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2. What are the benefits for you, the customer?

The benefits of using kiln dried timer to make your furniture are:

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3.   How to Identify Solid Hardwood Furniture?

If you're not sure whether a piece of furniture is solid hardwood or an imitation masquerading as the real thing, examine the construction. How are the pieces of wood joined together? Dovetail joints, for example, are generally a good sign of quality construction.

Another indication is gluing. Solid hardwood furniture, particularly panels, consists of many pieces of wood glued together edge-to-edge or end-to-end with continuous glue lines. Put your finger on a glue line and trace it across the top surface, over the edge and to the underside. If the line disappears, chances are it's not solid hardwood but rather plywood, block wood or MDF with a veneer covering.  

(Copyright©2001-2006 Hardwood Manufacturers Association)

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Setting Up & Operating

4.  Selecting a location

When selecting a location for your clock the following criteria should be observed:

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5.  Setting up the clock

Your Clocks and Chimes clock arrives in a solid packing case with accessories, depending on the model. All original packing materials should be saved for future use when relocating or moving.

It is recommended that soft cotton gloves or a dry soft cloth be used when handing parts.

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6.  Setting the time


Before setting the time, make sure that the automatic night shut-off, if applicable, is turned off and the respective selector lever is not in the position «NIGHT OFF». Moving the hands while this option is in operation could damage the chime mechanism. For combination cable-key wind or key wind movements the springs have to be wound prior to setting the time.

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7.  Starting the clock


Open the front door of the clock and place your hand on the side of the pendulum disk.

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8.  Setting the strike/chime mechanism


Never change (switch, turn on or off) the strike and/or chime selection while the clock is striking/chiming or the minute hand is positioned directly before the release points (quarter, half, three quarter and full hour depending on model). This could severely damage the mechanism.

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9.  Winding the clock

The weights or springs of your clock should be wound regularly and evenly. Leaving the strike mechanisms unwound can lead to jamming of the time mechanism.

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10.  Adjusting the pendulum

The length of the pendulum determines the running speed (timekeeping) of your clock. The longer a pendulum the slower is its swinging speed.

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11.  Automatic night shut-off

The Kieninger movements in Clocks & Chimes clocks have automatic night shut-off between 10:00 P.M. and 7:15 A.M. (for quarter hour strike movements) or 10:00 P.M. and 7:00 A.M. (for half hour strike movements)

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12.   Care and maintenance

Your Clocks and Chimes clock with its Kininger movement, requires minimum care and maintenance:

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13.   Relocating the clock

When relocating or moving the clock all weights and the pendulum have to be removed from the clock to avoid unnecessary damage.

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Troubleshooting



14.  Clock is running too slow or too fast

Adjust the pendulum length as described in section 10 above.

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15.  Clock doesn't chime or strike

If your clock does not chime or strike, this can have several causes.

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16.   Clock does not strike the correct hour

If after several hours of operation your clock does not strike the correct hour, the hour hand is not positioned correctly.

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17.   Clock does not chime at the proper time

If the clock chimes more than one minute before or after the proper time, the minute hand should be removed and adjusted. When performing this operation be careful not to scratch the hand nut, hand or dial.

Note: due to the square hole in the bushing, the minute hand can be placed onto the dial in four different positions. So if the clock is chiming 15, 30 or 45 minutes before or after the correct time, removing and repositioning the hand to the correct time is easily done.

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18.  Clock 'sounds' wrong?


If the clock sounds wrong when striking or chiming, the area to investigate is the chime bars and hammers. The chime tone of gong rods, tubes or bells may be affected by hammers resting on them, touching insufficiently or striking incorrectly. Although the hammers were set at the factory, it is possible for them to get out of adjustment during transport. There are different procedures for adjustment depending on types of chimes.

If the chimes and hammers are not the cause of the 'wrong sound' then check that the clock is level and stable. If it is not, the swinging pendulum could catch another part of the clock and produce a sound.

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    19.  Clock stops or will not run

    Although it is not recommended that you repair your own clock, you should check and correct with the use of this section the following items before contacting Clocks & Chimes. In any case do not attempt any adjustment not described in this section or you do not feel confident in making.

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    19.  Repair and service

    Before pursuing service, ensure that all instructions provided with your clock have been carefully followed. These instructions will provide detailed information to answer most questions.

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