Clocks & Chimes
1. Website Terms of Use
2. Communication Security
3. Online Security
4. Privacy
5. Terms of Trading (Clocks)
These Terms of Use ("Terms") apply to your access to www.clocksandchimes.com & www.clocksandchimes.co.uk (the "Website").
Ownership of Rights and Limitation of Use
All contents on this Website and all copyrights, trademarks and any other intellectual property rights related to these contents are owned by Clocks & Chimes or the owner of such contents. Except to the extent expressly permitted by applicable law, no contents on this Website may be used, copied, modified, translated, distributed or otherwise utilised without the prior permission of Clocks & Chimes or the owner of the contents. Clocks & Chimes reserves the right to add, delete, or modify these Terms or the contents of this Website at any time without notice.
Disclaimers of Warranties
The contents on this Website are provided "as is" without warranties of any kind, either express or implied (including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement of third parties' rights). Clocks & Chimes does not warrant that the contents are error-free. Clocks & Chimes will use reasonable efforts to place accurate and up-to-date information on this Website but makes no warranty of its accuracy, completeness and/or timeliness.
Disclaimer of Links
Except for this Website, Clocks & Chimes does not operate or maintain contents on websites that are directly or indirectly linked from this Website (the "Linked Sites"). Any reference to a Linked Site or to a specific third party's product or service on the Website, or a Linked Site, is not a recommendation by Clocks & Chimes. Clocks & Chimes disclaims liabilities for access to and use of Linked Sites.
Limitation of Liability
Clocks & Chimes is not liable for direct, indirect, incidental, consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) arising out of the access to or inability to access to this Website, even if advised of the possibility of such damages.
Transmitted Materials
With the exception of personal and financial details, any materials, information, or ideas that you transmit to or post to the Website ("Transmitted Material") is deemed non-confidential and non-proprietary and Clocks & Chimes has no obligations including without limitation confidentiality obligations in connection with the Transmitted Material.
Linking to the Website
Permission is granted to link to the Website if you comply with the following linking policy: your site must not slander or damage Clocks & Chimes or contain inappropriate content; you may not create a frame around Clocks & Chimes content or create any impression by any other method that the content does not belong to Clocks & Chimes; you must the name Clocks & Chimes correctly: This permission terminates automatically if you breach any terms or conditions of these Terms. Upon termination, you must remove any link.
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2. Communication Security
Email
Email is not secure, therefore, do not transmit your credit card details to Clocks & Chimes by e-mail, we will never request these details from you using email.
Telephone
Traditionally credit card details have been sent by phone with minimum security risks. However, mobile phones, which use wireless technology, are inherently insecure. Therefore If you want us to process your order over the phone rather than online, please carry out credit & debit card transaction on a fixed line phone.
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Credit and Debit Card Transactions
Clocks & Chimes understands that you may have concerns about security on the Internet. Our site uses Paypal's payment system, which uses a secure server that implements secure socket layer (SSL) technology, with an encryption key length of 128 bits (the highest level commercially available), in their on-line ordering process to protect your payment card information.
Your personal information is stored on thier servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet.
Every transaction they process is also checked by their fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.
Secure Web Page
Alway purchase online using secure web pages. There are two general indications of a secure web page you should look out for:
• Check the web page URL (web page address)
Normally, the page address begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end.
| • Check for the "Lock" icon | |
There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser (not on the web page itself). THE LOCK ICON IS NOT JUST A PICTURE! Click (or double-click) on it to see details of the site's security.
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4. Privacy
Personal and Financial Details
Your personal details, entered during the ordering process, are used by Clocks & Chimes to progress your order only. The financial details you enter, when you pay by a credit or debit card transaction, are used by our secure online payment provider, Paypal.
Database
We do not maintain a database of customers' information other than a record of orders placed with us and never pass customers' details on to any other party.
Data Protection
The Data Protection Registrar's internet site, http://www.ico.gov.uk/, provides more information about data protection laws.
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5. Terms of Trading
These terms and conditions (" Trading Terms ") apply to all transactions on this site www.clocksandchimes.com & www.clocksandchimes.co.uk (the "Website").
The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site. Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. The contract between Clocks & Chimes and you the purchaser begins when the goods are delivered.
Product Information
Clocks & Chimes intention is to ensure that all product information on the website should be as accurate and up to date as possible. However, the reliability or the accuracy of the information contained within the site is not guarantee as Images, descriptive matter, specifications and advertising on the site are for the purpose of giving the best approximate description of the goods. Actions taken by the user of the website are the responsibility of the individual.
Ordering Process
Generally Clocks & Chimes only make to customer order; we do not hold finished stock of each clock, although we may hold a number of display items on occasion.
• In each instance a refundable deposit of £200 is required to secure your order in the production schedule.
• Orders are placed online using the "place an order with £200 deposit" button, found on each clock's page alongside the clock's details. Or by telephone (0044) 0845 88 2436.
• Once an order is placed, the customer will recieve confirmation via e-mail along with the expected delivery date. (See Delivery below)
• Clocks & Chimes will invoice you for the outstanding balance when your clock is completed. This balance must be paid using the "balance payment" button on the apropriate clock's page of this website, or by telephone (0044) 0845 88 2436, prior to delivery.
• Delivery of the clock will be arranged when the outstanding balance payment has been cleared into our account. Also at the time this payment has cleared, the ownership of the clock passes to you.
Prices & Payment
All prices on Clocks & Chimes website are in UK pounds sterling, prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in foreign currencies – all final invoices will be in UK pounds sterling and changes in currency exchange rates will effect foreign currency conversions.
Prices are inclusive of any tax considerations but exclude delivery charges outside the UK mainland. (For details see 'Delivery' below) ; currently no VAT is paid on Clocks & Chimes goods.
When an order is placed, the published price at that time is fixed for that order should we make subsequent adjustments to take account of a reasonable increase in our supplier's prices or the imposition of any taxes or duties. However, we reserve the right to cancel your order and refund your deposit should our suppliers significantly increase prices.
Your order will only be dispatched once payment has been properly received. We accept most major credit and debit cards these include Visa, MasterCard and Switch, through Paypal, which is instant.
Export Orders
Clocks & Chimes accepts duty free export orders from most countries – please make a preliminary enquire using our on-line enquiry form on the “contact us” page.
Delivery
We strive to have your clock ready for delivery in 4–6 weeks from you placing the order. However, as our Clocks are handcrafted, and made to order, delivery periods could vary as we place quality before speed. When we receive you order or when you make an enquiry, we will be in a position to advise you of the likely construction and delivery period based on our work in progress at that time.
Delivery can only be made to the Cardholders Address. Delivery to Uk mainland address includes setting up, consequently we will contact you to arrange details and ensure someone is available to accept delivery and oversee the setting up process.
Outside UK Mainland & Abroad:
Clocks & Chimes will be pleased to advise delivery costs to any other part of the world, which will incur an additional charge, please contact for further details.
Delivery to a stated destination outside the UK mainland, will be undertaken on our behalf by a third party courier. Setting up instruction will be provided and setting up the clock will be the responsiblity of the purchaser.
Clocks & Chimes will not accept liability of goods lost in transit unless notified within 5 days from the expected delivery date.
Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email,
Returns Policy
If for any reason you are not satisfied with the quality of your purchase from Clocks & Chimes, please contact us within 7 days of receipt to arrange return, the supply of a replacement clock or a full refund of the purchase price.
Purchaser is responsible for the return postage cost.
To enable a full refund to be made, the clock must be returned in its original packing case, packed correctly as per the packing instructions provided and be undamaged and in a saleable condition.
Exceptions - We cannot provide a refund or replacement if: you have commissioned a special clock, (i.e. a clock outwith our normal product range) or you have failed to pack the clock being returned as per instructions provided, and as a result damage has been incurred during transit.
Warranty and After Sales Service
Every clock made by Clocks & Chimes is subject to an individual inspection before dispatch to the customer and is covered by an unqualified guarantee against defective workmanship or materials for a period of 12 months from the date of purchase. This guarantee does not affect any statutory rights which you may have. This guarantee does not cover any damage due to negligence, mishandling or attempted repair by anyone other than Clocks & Chimes.
Complaints Procedure
We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle any complaint fairly, effectively and confidentially. Complaints will be answered as soon as possible and we aim to resolve complaints within 5 working days.
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