Cancellation & Returns Policy
If you are not satisfied with your purchase from Clocks & Chimes, please contact us within 14 calendar days from receipt of the purchase to arrange a replacement clock or to return the clock. The cancellation period expires after 14 days from receipt of the purchase. Please note the purchaser is responsible for the return postage costs, when returning items.
To enable a full refund to be made for returned clocks, the clock must be returned, unused, in its original packing case, packed securely and correctly as per any packing instructions provided, and must be undamaged and in a saleable condition as a new product. Where an item is returned that cannot be resold as new, only as a second hand product, the refund available will be reduced appropriately.
Should you find a fault with the purchase when it is delivered, please inform Clocks & Chimes immediately to arrange a repair or replacement. Refunds for faulty or damaged claims will only be made after a third party report from the manufacturer, supplier or appropriate person/organisation with the technical knowledge to determine the validity of the fault/damage claim. Should a fault develop after the 14 day cancellation period has expired, again inform Clocks and Chimes of the fault, as soon as possible to ensure a speedy resolution.
Distance selling regulations: Exceptions: Please bear in mind that many of the clocks on this site, require customers to specify requirements’ prior to manufacture or completion of the manufacturing finishing process; these clocks are made to customers order. Consequently, in line with distance selling regulations, we cannot provide a refund or replacement for these commissioned items.
We also cannot provide a refund or replacement for returned clocks that are not packed securely, as per instructions provided here, and incur damage during transit.