Clocks & Chimes Website and Trading Terms and Conditions
Clocks & Chimes Terms are set out below. These are made up of the website term of use and Clocks and Chimes Terms of trading
1. Website Terms of Use
2. Communication Security
3. Online Security
4. Privacy
5. Terms of Trading (Clocks)
6. Ordering Process
7. Prices & Payment
8. Export Orders
9. Delivery
10. Cancelation & Returns Policy
11. Warranty and After Sales Service
12. Complaints Procedure
1. Website Terms of Use
These Terms of Use (“Terms”) apply to your access to www.clocksandchimes.com & www.clocksandchimes.co.uk (the “Website”).
Ownership of Rights and Limitation of Use
All contents on this Website and all copyrights, trademarks and any other intellectual property rights related to these contents are owned by Clocks & Chimes or the owner of such contents. Except to the extent expressly permitted by applicable law, no contents on this Website may be used, copied, modified, translated, distributed or otherwise utilised without the prior permission of Clocks & Chimes or the owner of the contents. Clocks & Chimes reserves the right to add, delete, or modify these Terms or the contents of this Website at any time without notice.
Disclaimers of Warranties
The content on this Website is provided “as is” without warranties of any kind, either express or implied (including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement of third parties’ rights). Clocks & Chimes does not warrant that the content is error-free. Clocks & Chimes will use reasonable efforts to place accurate and up-to-date information on this Website but makes no warranty of its accuracy, completeness and/or timeliness. Disclaimer of Links
Except for this Website, Clocks & Chimes does not operate or maintain contents on websites that are directly or indirectly linked from this Website (the “Linked Sites”). Any reference to a Linked Site or to a specific third party’s product or service on the Website, or a Linked Site, is not a recommendation by Clocks & Chimes. Clocks & Chimes disclaims liabilities for access to and use of Linked Sites.
Limitation of Liability
Clocks & Chimes is not liable for direct, indirect, incidental, consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) arising out of the access to or inability to access to this Website, even if advised of the possibility of such damages.
Transmitted Materials
With the exception of personal and financial details, any materials, information, or ideas that you transmit to or post to the Website (“Transmitted Material”) is deemed non-confidential and non-proprietary and Clocks & Chimes has no obligations including without limitation confidentiality obligations in connection with the Transmitted Material.
Linking to the Website
Permission is granted to link to the Website if you comply with the following linking policy: your site must not slander or damage Clocks & Chimes or contain inappropriate content; you may not create a frame around Clocks & Chimes content or create any impression by any other method that the content does not belong to Clocks & Chimes; you must the name Clocks & Chimes correctly: This permission terminates automatically if you breach any terms or conditions of these Terms. Upon termination, you must remove any link.
2. Communication Security
Email
Email is not secure, therefore, do not transmit your credit card details to Clocks & Chimes by e-mail, we will never request these details from you using email.
Telephone
Traditionally credit card details have been sent by phone with minimum security risks. However, mobile phones, which use wireless technology, are inherently insecure. Therefore If you want us to process your order over the phone rather than online, please carry out credit & debit card transaction on a fixed line phone.
3. Online Security Credit and Debit Card Transactions
Clocks & Chimes understands that you may have concerns about security on the Internet. Our site uses payment systems: Paypal and Stripe, use a secure servers that implement secure socket layer (SSL) technology, with an encryption key length of 128 bits (the highest level commercially available), in their on-line ordering process to protect your payment card information.
Your personal information is stored on their servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. Every transaction they process is also checked by their fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.
Secure Web Page
Always purchase online using secure web pages. There are two general indications of a secure web page you should look out for:
1. Check the web page URL (web page address). Normally, the page address begin with the letters “http”. However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.
2. Check for the “Lock” icon
There is a de facto standard among web browsers to display a “lock” icon somewhere in the window of the browser (not on the web page itself). THE LOCK ICON IS NOT JUST A PICTURE! Click (or double-click) on it to see details of the site’s security.
4. Privacy Policy
What information is collected?
When ordering on our site, the payment is made through PayPal’ secure payments system – you are asked to enter your: name, e-mail address, mailing address, phone number and credit card information. PayPal do not pass on your credit card details to Clocks & Chimes, they do pass on – for contact and delivery purposes, name, e-mail address, mailing address and phone number.
How is your information used?
Any information we collect from you is used only to process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the clock.
How is your information protected?
When you place an order all your sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into PayPals database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Clocks & Chimes have no access to your credit cards information.
Does Clocks & Chimes use cookies?
Yes – Cookies, which are small files transferred to your computers hard drive through your Web browser (if you allow) that enables websites/service providers systems to recognize your browser and capture and remember certain information. Cookies are used by this website to determine visitor numbers, how visitors got here (e.g. directly, via search ect.) and to maintain visitors’ sessions on the site. These cookies do not collect personal data about you. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by email or phone.
Do we disclose any information to outside/third parties?
Paypal are the only outside/third party used by Clocks & Chimes, who have access to your information through their secure payment services, and they keep this information confidential. Clocks & Chimes do not sell, trade, or otherwise transfer any of your information to outside parties . Information would never be released by Clocks & Chimes to any other party; expect law enforcement agencies, if required to do so to comply with the law.
Childrens Online Privacy Protection Act Compliance
Clocks & Chimes are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through Clocks & Chimes website.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information found on our contacts page.
5. Terms of Trading
These terms and conditions (” Trading Terms “) apply to all transactions on this site www.clocksandchimes.com, www.clocksandchimes.co.uk (the “Website”). The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site. Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. The contract between Clocks & Chimes, which is a sole trader, and you the purchaser begins when the goods are ordered. you have the right to cancel this contract up to14 days after delivery without giving any reason. See Cancelation & Returns procedure below for details.
Product Information
Clocks & Chimes intention is to ensure that all product information on the website should be as accurate and up to date as possible. However, the reliability or the accuracy of the information contained within the site is not guarantee as Images, descriptive matter, specifications and advertising on the site are for the purpose of giving the best approximate description of the goods. Actions taken by the user of the website are the responsibility of the individual.
6. Ordering Process
Orders are placed online using the “ADD TO BASKET” button, found on each product and category page alongside the clock’s image or details. Alternately orders can be placed by telephone: (0044) 0330 606 2691 – mobile: (0044) 0794 192 8109.
Hand Made Brands – Clocks & Chimes, Helmut Mayr, Hubert Herr and Tothora:
• Hand made clocks are only built to customer order; we generally do not hold finished stock of these clocks, although we may hold display items on occasion.
• For most hand made clocks, particularly those with a long delivery lead time, a deposit of 50% of the clock price is required to secure your order in the production schedule.
• Once an order is placed, the customer will receive confirmation via e-mail along with the expected delivery date (see delivery below).
• Clocks & Chimes will invoice the customer for any outstanding balance when your clock is completed and provide link details to access the “balance payment page” of this website. This balance must be paid using the “balance payment page”, or by telephone (0044) 0330 606 2691 – mobile: (0044) 0794 192 8109, prior to delivery.
• Delivery of the clock will be arranged when any outstanding balance payment has been cleared into our account.
Other Brand Clocks:
• Once an order is placed, the customer will receive confirmation via e-mail along with the expected delivery date (see delivery below).
7. Prices & Payment
All prices on Clocks & Chimes website are in UK pounds sterling, any prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in foreign currencies – all final invoices will be in UK pounds sterling and changes in currency exchange rates will effect foreign currency conversions.
Prices are inclusive of any UK tax considerations but exclude delivery charges and taxes outside the UK mainland. Currently no VAT is paid on Clocks & Chimes goods. When an order is placed, the published price at that time is fixed for that order should we make subsequent adjustments to take account of a reasonable increase in our supplier’s prices or the imposition of any taxes or duties.
However, we reserve the right to cancel an order and refund any payment should our suppliers significantly increase prices.
We accept most major credit and debit cards these include Visa, MasterCard, and Switch, through PayPal and Stripe, which are secure and instant; as well as over the telephone. We also accept payment through bank transfer. To minimise our risk to online fraud, orders will only be dispatched once payment has been received and cleared by the relevant banks payment systems.
PayPal payments and Cancelations: Clocks & Chimes only receive the balance of any payment for a purchase, after PayPal take their transaction fee – approximately 3%, which is non-refundable. Consequently, if Clocks & Chimes are asked to refund a PayPal payment on a order, due to cancelation, the amount refunded will be the full received balance payment, and will not include PayPal’s non-refundable transaction fee.
Clocks & Chimes do not receive or have access to your credit card details used to pay via PayPal or Stipe; card details received through telephone orders, are input directly to our merchant banks system provided by Stripe, we do not keep a record of them. Consequently we will not be liable for any losses if an unauthorised third party obtains access to your information.
8. Export Orders
Clocks & Chimes currently deliver to UK addresses, should you want a delivery outside the UK please call with details.
9. Delivery
Delivery to UK mainland address by courier is included in the price.
In the UK we have 3 parcel deliver zones. Zone 1 – England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3 This is Zone (Zone 1) is referred to as UK Mainland, UK Mainland address, on this site. Zone 2 – The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE Zone 3 – Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25 Please note: the Channel Islands as an International destination. Delivery can only be made to the Cardholders Address.
Hand Made Brands – Clocks & Chimes, Helmut Mayr, Hubert Herr and Tothora:
We strive to have hand made clocks ready for delivery in 6–8 weeks – 4-6 weeks for Tothora clocks, from order. However, as these Clocks are handcrafted, and made to order, delivery periods could vary as quality is placed before speed. When an order is received or an enquiry made, we will be in a position to advise on the likely construction and delivery period based on work in progress at that time.
Other Brands’ Clocks:
• Floor clocks – While some of these may be in stock for delivery in a few days, many are ordered from the manufacturer – to fulfill a customers order, and therefore delivery can take up to four weeks upon receipt of the order. All floor clocks are delivered with a setup instructions and a video is available online for BilliB clocks at http://www.youtube.com/watch?feature=player_embedded&v=JAZyt3QmQPM.
• Wall and mantel clocks –BilliB hold some popular clocks in stock, which can be delivered in a few days. Those BilliB clocks not available from stock, will have a longer delivery time; as do AMS and Hermle table and wall clocks, which is normally up to seven working days from order.
All clock deliveries require a signature of receipt.
Clocks & Chimes will not accept liability of goods lost in transit unless notified within 5 days from the expected delivery date. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email,
10. Cancellation & Returns
If you are not satisfied with your purchase from Clocks & Chimes, please contact us within 14 calendar days from receipt of the purchase, to arrange a replacement clock or to return the purchase for a refund. The cancellation period expires after 14 days from receipt of the purchase. Please note the purchaser is responsible for the return postage costs, when returning items.
To enable a full refund to be made, the clock must be returned, unused, in its original packing case, packed securely, correctly as per any packing instructions provided and be undamaged and in a saleable condition as a new product. Where an item is returned that cannot be resold as new, only as a second hand product, the refund available will be reduced appropriately.
[Returns} Should you find a fault with the purchase when it is delivered, please inform Clocks & Chimes immediately to arrange a repair or replacement. Refunds for faulty or damaged claims will only be made after a third party report from the manufacturer, supplier or appropriate person/organisation with the technical knowledge to determine the validity of the fault/damage claim. Should a fault develop after the 14 day cancellation period has expired, again inform Clocks and Chimes of the fault, as soon as possible to ensure a speedy resolution.Distance selling regulations: Exceptions: Please bear in mind that many of the clocks on this site, require customers to specify requirements’ prior to manufacture or completion of the manufacturing finishing process; they are made to customers order. Consequently, in line with distance selling regulations, we cannot provide a refund or replacement for these commissioned items.
We also cannot provide a refund or replacement for returned clocks that are not packed securely, as per instructions provided here, and incur damage during transit.
11. Guarantee and After Sales Service
Every clock made by Clocks & Chimes, or supplied through Clocks & Chimes is subject to an individual inspection before dispatch and each is covered by an unqualified manufacturers guarantee against defective workmanship or materials/parts failure for a period of 2 years, from the date of purchase. This guarantee does not affect any statutory rights which you have. This guarantee does not cover any damage due to wear and tare, negligence, mishandling or attempted repair by anyone other than Clocks & Chimes or their approved agents.
12. Complaints Procedure
We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle any complaint fairly, effectively and confidentially. Complaints will be answered as soon as possible and we aim to resolve complaints within 5 working days. Please use the contact page of this website to send an email or use the contact details shown here:
European Alternative Dispute Resolution Scheme: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
United Kingdom Contact Information:
1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, SS15 6TH Essex
Telephone: +44 3456 089579 Fax: +44 1268 582225 Email: odr@tsi.org.uk